Customer Support Graduate

Customer Support Graduate

The Customer Support Graduate Development Programme, based in Yeovil, is designed to support your first steps after leaving university and to help you develop your career. Through a comprehensive two-year programme, you will have the chance to gain a complete understanding of the organisation and be involved in real challenges from day one. You will have the opportunity to learn from colleagues who are experts in their field, while always being encouraged to use your initiative.

 

Typically your placements will consist of 3-6 month rotations across the Customer Support department including the opportunity to do an external placement elsewhere in the business, typically Engineering or Operations. The graduate scheme is a fantastic way to gain practical experience in a wide spectrum of disciplines which a direct entry position cannot always offer. Additionally, you can begin to build a network of contacts, which will assist you in your future development.

 

Alongside the core placements, the graduate scheme supports your personal development, such as DISC profiling and personal branding workshops, all with the aim of making you into an all-round professional.

 

Upon successfully completing the scheme, the plan is to transition you into a full-time role within Customer Support, with a vision to progress within Leonardo.

 

Please note that the nature of the graduate programme is very much a development role, therefore the responsibilities outlined below are not an exhaustive list and is very much subject to change.

 

Key Job Accountabilities

Responsibilities may include:

  • Providing technical support to customer issues
  • Providing responses to customer questions
  • Providing technical input into Fault Investigations, Repair Designs and other technical aspects of Customer Support
  • Providing technical input into cost of ownership reduction
  • Communicating with Design on customer issues and seeking solutions to those issues

 

Desired Knowledge, Skills and Experience

  • Knowledge/experience of customer operations
  • Knowledge of helicopter design
  • Knowledge of legislative requirements for rotorcraft

 

Essential Knowledge, Skills and Experience

  • Organisation skills and ability to prioritise tasks
  • Industry experience beneficial but not essential
  • Tenacity, fresh thinking and enthusiasm
  • Analytical mind
  • A strong team player
  • Conscientious and keen to learn
  • A keen interest in pursuing a career in Customer Support
  • Must have been a permanent UK resident for a minimum of the past five years in order to meet security requirements
  • Minimum 2:1 Bachelors or Masters

 

Benefits

  • The Leonardo Helicopter Graduate Development Programme is a two-year programme that allows graduates to complete a number of 3-6 month placements designed to provide practical experience within the organisation
  • Alongside this, graduates complete a number of development activities at company and group level, which aim to ensure a smooth integration into the company whilst providing essential skills, knowledge and networking opportunities
  • With over 230 trainees at Leonardo Helicopters, from apprentices to graduates, a thriving social network exists with regular organised social events to integrate newcomers
  • Graduates will be based primarily within our Yeovil manufacturing HQ in Somerset; but potential opportunities for secondments and international travel exist
  • Support for relocation is available
  • Flexible working hours
  • Competitive salary
  • Attractive pension scheme


What our current Customer Support Graduates have been up to

  • Placements at RNAS Culdrose in Cornwall supporting aircraft operations and depth maintenance
  • Placements in Flight Test, including experience flying in a test environment
  • Placement with the Norway team, including time in country
  • Development of repair capability for our Danish customer, including an in-country assessment
  • Placements in Material Services (logistics flow), Customer Service Management, In-Service Engineering, Aircraft Services and other departments
  • Participation in AWASA events and charity fundraising

 

 

Personal Data provided via this application process will be handled by Leonardo MW Ltd as Data Controller and by its authorised third parties in accordance with applicable data protection law and as described in the company's Data Privacy statement.

 

About Leonardo

Leonardo represents a unique opportunity for a career-minded person to have the best of both worlds; a challenging role with career development prospects and a quality of life that is hard to equal.

 

As one of the leading helicopter manufacturers in the world, Leonardo Helicopters is part of the multi-national Leonardo Group of world class engineering companies. Leonardo Helicopters designs, develops and manufactures an unrivalled range of the most advanced helicopters, rotary wing technology, also developing mission and performance critical systems. Our helicopters are used extensively in civil and military roles worldwide. Primary operations are in the UK, Italy, Poland and the USA.

 

Learn more about the graduate programme at Leonardo

 

Download the Leonardo Helicopters Graduate Programme brochure